Contact & Support

Frequently asked questions

How long does shipping take?

Orders placed before 2 PM GMT are dispatched the same day. UK domestic shipping takes 1-3 business days depending on the service you choose at checkout (Royal Mail Tracked 24, Tracked 48, or Special Delivery), and shipping is free on orders over £150.

Do you offer a return policy?

Due to the nature of research chemicals and our strict quality control protocols, we cannot accept returns once a vial has left our facility. However, if there is a shipping issue or you believe a product is defective, please contact us within 7 days of receipt.

Are your products for human consumption?

No. All products sold by Innovate Peptides are strictly for laboratory research and in-vitro use only. They are not intended for human consumption, diagnostic, or therapeutic purposes.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, and American Express). Payments are processed securely at checkout by Stripe, our PCI-compliant payment provider, so your card details never touch our servers.

Innovate Peptides UK — For laboratory research use only. Not for human consumption.